Refund policy
Return & Exchange Policy
At SUSMITHA, customer satisfaction is our priority.
Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Products showing signs of wear, washing, alteration, or damage will not be eligible for return.
Exchanges
- Size exchanges are available within 7 days of delivery, subject to stock availability.
- Customers are requested to contact us before sending the product for exchange.
Non-Returnable Items
- Products purchased during sales, promotions, or clearance events.
- Customized or altered items.
- Innerwear and accessories (if applicable).
Refunds
- Once the returned item is received and inspected, the refund will be processed within 5–7 business days.
- Refunds will be credited to the original payment method or as store credit, depending on the order.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.
Contact Us
For return or exchange requests, contact:
- Email: your-email@example.com
- Phone: your-phone-number
Thank you for shopping with SUSMITHA. We appreciate your trust and support. 💖
Return & Exchange Policy
At SUSMITHA, customer satisfaction is our priority.
Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Products showing signs of wear, washing, alteration, or damage will not be eligible for return.
Exchanges
- Size exchanges are available within 7 days of delivery, subject to stock availability.
- Customers are requested to contact us before sending the product for exchange.
Non-Returnable Items
- Products purchased during sales, promotions, or clearance events.
- Customized or altered items.
- Innerwear and accessories (if applicable).
Refunds
- Once the returned item is received and inspected, the refund will be processed within 5–7 business days.
- Refunds will be credited to the original payment method or as store credit, depending on the order.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.
Contact Us
For return or exchange requests, contact:
- Email: your-email@example.com
- Phone: your-phone-number
Thank you for shopping with SUSMITHA. We appreciate your trust and support. 💖